Editorial office · Singapore
Contact the LedgerLane editorial team
Use this page for corrections, source suggestions, coverage requests or questions about something you have read on the site. Corrections get priority, because a directory entry that is wrong costs a reader money.
We are an editorial team, not a support desk. We cannot help with a software subscription, reset a password or advise on your GST return.
Reply window
Mon–Fri · 09:00–18:00
Singapore time, public holidays excluded
Reply hours
Statement of coverage
- Corrections
- verified first, then corrected in the entry
- Coverage requests
- read against the directory's open gaps
- Source suggestions
- credited as a report where used
- GST or IRAS advice
- not handled here
- Vendor account issues
- route to the vendor
First reply
Next working day
What to send us
The specific messages are the ones that get actioned
A correction that says the InvoiceNow section on a platform entry is out of date, along with the current IMDA listing, takes minutes to action. A message that says your comparison is wrong takes a week of guessing.
Coverage requests are welcome, particularly for platforms Singapore businesses actually encounter and that the directory does not yet cover. Tell us what you were trying to find out when you went looking.
Source suggestions help too. If you work in an accounting firm and see a pattern in client books, that is exactly the kind of report we mark as a report inside an entry, with the workflow and conditions named.
Before you write
- Name the platform entry and the section you are reading.
- Link or attach the vendor documentation or official guidance you are comparing against.
- If it is a coverage request, describe the workflow, not the product pitch.
Send a message to the desk
Follow-up onlyThis form is for editorial correspondence only: corrections, source suggestions and coverage requests. It is not a support channel and not a route to tax advice. Sending a note here does not create a client relationship.
Prefer email? Write to [email protected] or call +65 6203 0861 during reply hours.
Corrections
How a correction moves through the desk
We check corrections against vendor documentation or official guidance before changing anything, so the reply may take a few working days. If a change is confirmed, the entry text is corrected rather than silently edited.
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01 — Received
Your note lands on the desk and is logged against the entry you named.
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02 — Checked
We read it against vendor documentation or official guidance, not against our own memory of the entry.
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03 — Corrected
A confirmed change is written into the entry text, not quietly swapped.
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04 — Answered
You hear back either way. If the correction turns out to be wrong, we say so and explain what we found.
That last part happens. A disputed line sometimes survives scrutiny, and a fair outcome is a clear explanation rather than a silent vanish.
We do not remove an entry because a vendor asks. We do correct entries when they are factually wrong, whoever points it out.
What we cannot help with
Boundaries that keep the directory honest
We are not your accountant and we do not give tax advice. Questions about GST treatment on a specific transaction, whether you should register, or how a particular supply should be recorded belong with a licensed practitioner who knows your business and your books.
We cannot assist with a software account, a billing dispute, a subscription cancellation or a technical fault. Those go to the vendor, and they usually resolve faster there than in our inbox.
We also do not recommend accountants or implementation partners. The editorial team page explains why the directory stays out of the referral business, and who writes the entries.
If your question is about a platform
The software directory lists every platform we have reviewed for Singapore GST recording, InvoiceNow readiness and reconciliation workflows. The InvoiceNow and GST guide walks through how each workflow is meant to be recorded before you compare platforms at all.
Office address and reply hours
Where to find the editorial desk
- Post & deliveries
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LedgerLane Pte. Ltd.
71 Robinson Road, #14-01
Singapore 068895
- [email protected]
- Phone
- +65 6203 0861
- Hours
- Mon–Fri, 09:00–18:00
SGT. Messages outside these hours are read the next working day. Public holidays excluded.
We do not run a public counter. Visits are by appointment, and any correspondence about an entry is handled in writing so the correction record stays traceable.
Working with us
Contributors who know the workflows
If you work in Singapore accounting, bookkeeping or finance software and want to contribute a report about what you see in client books, get in touch. We are interested in specifics: which workflow breaks, on which platform, under what conditions.
We do not publish sponsored content and we do not accept guest posts that exist to link to a product. Contributions are unpaid and editorial control stays here.
That is a narrow arrangement, and it is the only one that keeps the directory worth reading.
What a good report contains
- The workflow or step that breaks, described in the terms a practice actually uses.
- The platform and plan the client is on when it happens.
- The conditions: how many staff, whether GST registration is in play, which bank feed.
Client-book patterns are the most useful reports we receive: which workflow breaks, on which platform, and under what conditions. Specifics travel further than opinions.
Where you go next
If we cannot answer it, we will point you at the page that can
Corrections, source suggestions and coverage requests are all welcome at [email protected]. For anything about how entries get written and scored, the evaluation method and the editorial team page say it in full.